In Production · Field Note 2 of 9

Showback Becomes Chargeback Politics

Year one centralised costs; year two finance wants attribution. Showback mechanics are trivial. The politics are not. Written for NZ platform teams.

SR
Steve Rackham
2 min read Guides

Recap. Wave two is underway. Costs are no longer abstract — they have owners, product codes, and a line on someone else’s P&L.



Outline

  • Hook: The first attributed platform bill lands in a business unit inbox
  • Context: Showback → chargeback transition; shared-cost allocation rules from year one tested for real
  • Politics: “We didn’t ask for a landing zone” vs. “You couldn’t deploy without it”
  • NZ field note: The meeting where the CFO’s delegate asks the platform team to justify its existence against a public cloud bill

Sections to Draft

  • The four questions finance will ask (mirror series two cost surprise)
  • Allocation rule archaeology — what breaks when tenants see true cost
  • When to centralise vs. when to attribute (decision table)
  • Steal-this checklist

Next in the Series

Part 3 — “The Platform Team Becomes a Product Team (or Fails To).” Tenants want onboarding in days, self-service, and a roadmap. Does the team adopt product management — or stay a ticket queue?

One Block

Run one showback report for a friendly business unit before finance mandates chargeback — and note which line items need a narrative, not just a number.